FAQ's

 

1. General Questions

What is Superlego?

Superlego is an online store specializing in LEGO sets and accessories. We have been in business since 2013 and are committed to providing high-quality products for LEGO fans of all ages.

Are your LEGO products authentic?

Yes! We only sell 100% authentic LEGO products, sourced directly from authorized suppliers.

Do you offer gift cards?

Currently, we do not offer gift cards, but we are working on introducing them soon!

2. Orders & Payments

How do I place an order?

Simply browse our website, add your favorite LEGO sets to your cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit/debit cards and other secure payment options at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes or cancellations may not always be possible. Please contact us immediately at support@superlego.shop if you need assistance.

3. Shipping & Delivery

Where do you ship?

We ship within the USA and internationally.

How long does shipping take?

  • USA: 5-8 business days
  • International: 6-12 business days
    Orders are processed within 1-2 business days before shipping.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to track your shipment.

4. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging.

How do I request a return or refund?

To start a return, please contact us at support@superlego.shop with your order details.

How long does it take to receive a refund?

Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.

5. Customer Support

How can I contact you?

You can reach us via:
📧 Email: support@superlego.shop
📞 Phone: +44 7510485291
📍 Address: 3A Victoria Terrace, Woodhouse, Leeds LS3 1BX, United Kingdom

What are your customer service hours?

We are available Monday – Friday, 10 AM – 6 PM (PST).

📌 Still have questions? Contact us at support@superlego.shop