FAQ's
1. General Questions
What is Superlego?
Superlego is an online store specializing in LEGO sets and accessories. We have been in business since 2013 and are committed to providing high-quality products for LEGO fans of all ages.
Are your LEGO products authentic?
Yes! We only sell 100% authentic LEGO products, sourced directly from authorized suppliers.
Do you offer gift cards?
Currently, we do not offer gift cards, but we are working on introducing them soon!
2. Orders & Payments
How do I place an order?
Simply browse our website, add your favorite LEGO sets to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment options at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us immediately at support@superlego.shop if you need assistance.
3. Shipping & Delivery
Where do you ship?
We ship within the USA and internationally.
How long does shipping take?
- USA: 5-8 business days
-
International: 6-12 business days
Orders are processed within 1-2 business days before shipping.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to track your shipment.
4. Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging.
How do I request a return or refund?
To start a return, please contact us at support@superlego.shop with your order details.
How long does it take to receive a refund?
Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.
5. Customer Support
How can I contact you?
You can reach us via:
📧 Email: support@superlego.shop
📞 Phone: +44 7510485291
📍 Address: 3A Victoria Terrace, Woodhouse, Leeds LS3 1BX, United Kingdom
What are your customer service hours?
We are available Monday – Friday, 10 AM – 6 PM (PST).
📌 Still have questions? Contact us at support@superlego.shop